Job Detail

EDI Support Engineer

CLEO SOFTWARE INDIA PRIVATE LIMITED

  • Junior
  • Not Disclosed
  • Hybrid
  • Cleo Software, 7th Floor, The Leela Palace, Bengaluru, Karnataka

Objective

The primary objective of the EDI Support Engineer is to ensure the efficient functioning of EDI systems, troubleshoot issues, and support users by resolving EDI-related inquiries, thereby contributing to seamless business operations and data exchange with trading partners.

Roles and Responsibilities

Key Responsibilities:  Manage the CIC environment within Cleo B2B Cloud systems.  Respond to incidents and/or event-driven alerts and troubleshoot customer issues.  Investigate data related EDI issues and inform the customers with the root cause.  Bug-fixes for the EDI translation issues identified in production.  Trading partner on-boarding and creation of FTP, SFTP ,AS2 setups.  Work effectively with other internal departments to ensure the highest level of support for customers.  Timely escalation of critical issues.  Exhibit a sense of ownership of customer systems and work on issues until completely resolved.

Requirements

Support Engineer at Cleo (India) Bengaluru Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years. Responsibilities will include but not be limited to: Mandatory Skills:  Experience with EDI mapping (EDI to XML, EDI to flat file etc.)  Good understanding of ANSI X12 transaction sets, especially good knowledge around transaction sets such as 850, 855, 856, 810, 997 and EDIFACT standards.  Experience with XML, flat files and spreadsheets.  Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.  Team player with good written and verbal communication skills.  Analytical and problem-solving skills. Desired Skills:  Exposure to basic API concepts  Exposure to basic database concepts and SQL queries. Preferred Skills:  Experience in B2B/EDI Support role  Experience in Cleo Products

Skills Required

Good EDI Knowledge(850 855 856 810 997) good communication protocls knowledge (AS2 SFTP)
CLEO SOFTWARE INDIA PRIVATE LIMITED

About Company

Cleo specializes in B2B (business-to-business) integration, offering solutions for automating and managing data exchange between businesses. Their platform, Cleo Integration Cloud, helps companies streamline their supply chain, accelerate onboarding of new partners, and gain end-to-end visibility into their B2B transactions. They focus on simplifying complex integration processes, particularly around API and EDI (Electronic Data Interchange).